Imagine your customer receives a message from a collection company that not only offers a simplified solution tailored to their real financial situation, but also uses an empathetic tone that acknowledges their struggles and efforts to resolve the issue—and offers
A inteligência artificial (IA) está transformando a maneira como as empresas de recuperação de crédito e cobrança operam, trazendo eficiência e personalização aos processos de cobrança de dívidas e pagamentos. A utilização da IA vai além da simples automação de
At first glance, the idea that artificial intelligence can create human connections may seem contradictory. That’s why this article invites you to “look again” at this timely and innovative topic. It’s about strengthening customer relationships and offering service focused on
A recent article from Consumidor Moderno highlighted Brazil’s delinquency as “a concerning scenario that increases the complexity of the credit and collection market.” In January 2024 alone, over 66.96 million defaulters were registered by the National Confederation of Store Managers
For several consecutive months, household debt in Brazil has become an urgent issue. According to the Consumer Debt and Default Survey (Peic) by the National Confederation of Commerce of Goods, Services, and Tourism (CNC), in May 2023, around 77.4% of
Consumer behavior is constantly changing, so it’s no surprise that the collections market has evolved as well.In recent years, a significant wave of innovative technologies and tools has been driving credit recovery by increasing trust and mediating the relationship between
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