Credit recovery with the best performance in the market.
Experience, expert squads, and Generative AI: the perfect combination for satisfied clients.
Intervalor - Unimos tecnologia, dados e expertise para criar jornadas personalizadas, com inovação, eficiência e escala integrada.
In a constantly evolving market, we are the driving force of change.
Intervalor - Unimos tecnologia, dados e expertise para criar jornadas personalizadas, com inovação, eficiência e escala integrada.
Smart Collection
+ PERFORMANCE
Mídia Social
SMS
Humano
WhatsApp
RCS
Aplicativo
Telegram
At Intervalor, our negotiation journey model is carefully designed based on data, behaviors, profiles, contexts, and various other variables. We integrate a wide range of voice and text channels to create unique and effective journeys.
For voice communication, we use voice bots, human specialists, and generative AI with voice synthesis. On text channels, we offer WhatsApp, RCS, SMS, email, Telegram, portal, and app. In addition, we provide access to the Quitaqui portal, where customers can choose their preferred channel and simulate their negotiation.
Smart Collection
+PERFORMANCE
At Intervalor, our negotiation journey model is carefully designed based on data, behaviors, profiles, contexts, and various other variables. We integrate a wide range of voice and text channels to create unique and effective journeys.
For voice communication, we use voice bots, human specialists, and generative AI with voice synthesis. On text channels, we offer WhatsApp, RCS, SMS, email, Telegram, portal, and app. In addition, we provide access to the Quitaqui portal, where customers can choose their preferred channel and simulate their negotiation.
ABOUT INTERVALOR
With over 25 years in the collections market and 2 years as part of the Clash Group, Intervalor is one of the leading players in the credit and collections industry.
We combine technology, data, and specialized human capital to deliver hyper-personalized journeys in real time, bringing more innovation, quality, and performance to daily operations.
With our proprietary integrated tech ecosystem, we ensure efficiency and scalability—here, service and platform truly go hand in hand.
“Our mission goes beyond simple credit recovery; we aim to redefine the financial recovery experience, making it more compassionate, personalized, and effective.
Through our innovative and human-centered approach, Intervalor not only sets new standards of excellence in the industry but also reinforces its commitment to the success and well-being of every client.”
Generative A.I
In every interaction with your customers, we apply the latest and most disruptive advancements in AI. This means that beyond credit recovery, we deliver a superior experience for each individual.
After all, Generative AI exists to create better outcomes—but also to strengthen your brand.
BIG
NUMBERS
+1000
PROJECTS IN OPERATION
Representing over 60 brands across various market segments.
+88%
BOT ACCURACY
More than 5 million intents created in our knowledge base.
+65M
CPF NUMBERS PROCESSED ANNUALLY THROUGH OUR JOURNEYS
Over 33 million customers go through the recovery process more than once a year.
+45BI
BRL IN NEGOTIATED AMOUNTS
68% of conversions happen through Phygital or Digital journeys.
31%
MARKET SHARE IN TELECOM
24%
MARKET SHARE IN EDUCATION
+2BI
BRL IN MONTHLY COLLECTIONS WITHOUT HUMAN INTERVENTION
+800M
BRL PER MONTH IN RECOVERY FOR THE FASHION RETAIL SECTOR
BIG
SITES
When results are accelerated,
news travels fast.
Finance, Telecom, Retail, Education.
In all segments, for every customer profile.
Finance
Telecom
Education
Retail
Several
Finance
Telecom
Education
Retail
Several
Credit recovery is much more than just collections.
It’s about understanding the customer—who they are, their emotional state, and the context they’re in.
That’s why Intervalor consistently outperforms the market across all segments. Because we are digital, but we also understand people.
Intervalor - Unimos tecnologia, dados e expertise para criar jornadas personalizadas, com inovação, eficiência e escala integrada.
Explore Our
Negotiation Portal
Negotiate anytime and get your finances back on track.
Discover the advantages of our Quitaqui negotiation portal:
Much more than a collection company.
We are a tech ecosystem.
In practice: we’re constantly learning and evolving through the advances of the other companies in our group.
When you partner with Intervalor, you get the knowledge and innovation of five companies.
That’s why our Generative AI is so advanced—because just like Intervalor, Mutant, Zoly, Myra, and Interaxa also have dedicated teams focused exclusively on this technology.
Intervalor: Generative AI 5.0
+5BI
BRL IN INVESTMENTS.
+13
COUNTRIES WHERE WE OPERATE.
14+
M&A PROCESSES COMPLETED IN THE LAST TEN YEARS.
3500
DIRECT EMPLOYEES AND OVER 2000 INDIRECT EMPLOYEES.
The Revolution is made in a group.
BUSINESS
EVOLUTION
Specialists in end-to-end customized journeys. We manage millions of interactions through technology, tools, and dedicated squads. Everything consistent and connected. All for the results.
DIGITAL GROWTH
MAKERS
Combining marketing and technology to create, develop, operate, and accelerate customer acquisition and conversion journeys in the digital environment.
Behaviour
Insights
Specialist in generating insights from human behavior. Leverages big data and analyzes interactions across voice and text channels to bring market trends that enhance people's experience and satisfaction with brands.
POWERFUL
CONNECTIONS
Providing personalized digital solutions that enable companies to orchestrate journeys and maximize customer relationship performance.
Support
Instituto joga junto
Promotes inclusion and empowerment of individuals in vulnerable situations through technological and high-performance knowledge. It supports, enhances, and implements social responsibility within companies.
